How can a laboratory consultant help my contact lens practice?
“A laboratory consultant can help your practice by providing you with knowledge on multiple types of lenses and ways to get your patients happy the quickest and with fewer remakes. A consultant can simply design lenses from Ks and refraction or help with the more difficult patients by looking at maps and suggesting specialty lenses or fitting sets to try with the patient.” (Kelsey Roberts, Valley Contax)
“We can network with you. We assist in the fitting of keratoconic and post-surgical patients all day, every day. Rarely do you have to feel alone with a patient. You’ll likely find a laboratory consultant with vast experience with this type of patient.” (Keith Parker, Advanced Vision Technologies)
“Many times consultants have manufacturing and/or practical fitting experience. Having past experience in these areas allows for better understanding of the mechanics of contact lens designs. Having this knowledge allows consultants to consider options you might have overlooked or not even considered.” (Anna Rusch, Firestone Optics)
“I doubt you will find more knowledgeable help than our consultants. It’s what we do. If you have a problem with your plumbing, I doubt you would call your hairdresser for help. We help you by freeing up your time by suggesting a lens or a modification in much less time than it would take for you to research it on your own. This will result in less chair time for your patients and fewer lens returns for your office to process.” (Susan Faul, Paragon Vision Sciences)
“We can assist you with our available designs, parameters, and resources. We work with you to develop a relationship that will ultimately result in a successful patient.” (Richard Dorer, Blanchard Contact Lens)
“Consultants design lenses all day, every day and get feedback from fitters and troubleshoot problems. They are familiar with all materials and designs and can save you a lot of time and money and headaches.” (Joe Hanson, Mid-South Premier Ophthalmics)
“Contact lens consultants will reduce your chair time and increase your customer satisfaction.” (Jeff Birk, Essilor)
Do you offer online consultation? If not, when is the best time for me to call and receive prompt assistance with a patient?
“If by ‘online consultation’ you mean consultation via email, our entire consultation staff does this on a regular basis. If it is fairly straightforward, such as ‘lenses are riding high and fluorescein exhibits a slightly flat pattern’ or ‘please design toric multifocal lenses for patient xyz based on hvid, aperture, Ks and Rx’ or if you want to send topography, OCT shots, or fluorescein pics, this method works well. If the case is more complex and you only provide bare-bones information, it could entail multiple emails, as the information you provide may lead to a question or a request for more detail from our staff as we go through our decision process.” (Alika Mackley, NCLE-AC, Firestone Optics)
“Contact lens consultants have one job, and that is to design and consult on contact lens fitting — unlike the practitioner, who has dozens of jobs that must be performed daily. The contact lens consultant is focused on and experienced at selecting the correct lens in almost any given circumstances. We have online live chat available, and emailing information such as topographical maps, Ks, Rx, past lens information, etc., is valuable so we can design a lens.” (Jim Slightom, ABB Concise)
“Yes, we have online consultation. For phone consultation, the best time to call is early to mid-morning. This is the slowest time, and it’s easier then to interact with the consultant. Also there is a better chance of getting lenses out the same day, as the lab has more time to manufacture.” (Joe Hanson, Mid-South Premier Ophthalmics)
“Most consultants are available by email as well as during normal office hours. Email can be invaluable in helping troubleshoot a fit, and a smartphone photo can be worth more than a thousand words.” (George Mera, TruForm Optics)